Privacy Policy
Last updated: 25 December 2025
Web by Design (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website and services.
We operate in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Personal information we collect
We only collect personal information that is reasonably necessary for our business operations.
Depending on how you interact with us, this may include:
• your name
• email address
• phone number
• business or organisation name
• information you provide in enquiry forms, emails or calls
• technical information such as IP address, browser type, device type and pages visited
We do not intentionally collect sensitive information.
2. How we collect personal information
We may collect personal information when you:
• submit an enquiry or contact form
• contact us by email or phone
• engage us for services
• subscribe to updates (if offered)
• browse our website
Information is collected directly from you unless it is unreasonable or impracticable to do so.
3. How we use personal information
We use personal information for purposes including:
• responding to enquiries and communications
• assessing whether our services are suitable for your needs
• providing and delivering services
• managing client relationships and administration
• improving our website and services
• complying with legal or regulatory obligations
We do not sell personal information.
4. Disclosure of personal information
We may disclose personal information to trusted third parties where reasonably necessary, including:
• service providers who assist with website hosting, email delivery, analytics or administration
• professional advisers such as accountants or legal advisers
• government bodies where required by law
Where third parties are engaged, we take reasonable steps to ensure they handle personal information in a manner consistent with this policy.
5. Overseas disclosures
Some service providers we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is protected in a way that is consistent with Australian privacy standards.
6. Cookies and analytics
Our website may use cookies and similar technologies to:
• analyse traffic and usage patterns
• improve website performance and usability
Cookies do not identify you personally. You can disable cookies through your browser settings, although this may affect website functionality.
7. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes physical, technical and administrative safeguards appropriate to the nature of the information we hold.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Retention of information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
9. Access and correction
You may request access to, or correction of, personal information we hold about you.
Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe and may require verification of identity.
10. Complaints
If you believe we have mishandled personal information, you may contact us using the details below.
We will investigate complaints and respond in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on our website with the effective date noted above.
12. Contact us
For privacy enquiries, access requests or complaints, please contact:
Web by Design
Email: hello@wbyd.com.au